Refund policy
KRE PRIME Return & Refund Policy
We want you to love what you ordered. If something isn't right,
we're here to make it easy.
Return Window
You have 30 days from the date you receive your order to
request a return.
Return Eligibility
To qualify for a return, items must be:
- Unworn and unused
- In original condition with tags attached
- In original packaging
- Accompanied by your receipt or order confirmation
How to Start a Return
Email us at contact@kreprime.com with your order number and
reason for your return, or initiate through your KRE PRIME
customer account. We'll respond within 1–2 business days with
next steps.
Please do not send items back before contacting us —
unrequested returns cannot be accepted.
Return Shipping
Free Returns for U.S. Customers
KRE PRIME offers free return shipping on eligible domestic
returns within the United States. Once your return is approved,
we'll provide a prepaid return shipping label at no cost to you.
International Returns
For orders shipped outside the United States, customers are
responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item has a verified manufacturing defect
- The return is the result of a KRE PRIME error
Return shipping fees, customs charges, duties, and import fees
for international returns are the responsibility of the customer.
Return Process
Once your return is approved:
1. A prepaid return label will be provided for eligible U.S. returns
2. Securely package the item
3. Attach the return shipping label
4. Ship using the carrier listed on the label
5. Once received and inspected, your refund will be processed
Refunds
Once we receive and inspect your return, we'll notify you by
email. If approved, your refund will be issued to your original
payment method within 10 business days. Please allow
additional time for your bank or card provider to post the
refund.
If 15 business days have passed since your refund was approved
and you haven't received it, contact us at contact@kreprime.com.
Exchanges
Need a different size or color? Return your original item and
place a new order once your return is approved. Contact us and
we'll help make the process smooth.
Damaged or Incorrect Items
Please inspect your order when it arrives. If you received a
damaged, defective, or incorrect item, contact us immediately
at contact@kreprime.com with a photo and your order number.
We'll resolve it quickly at no cost to you.
Non-Returnable Items
The following cannot be returned:
- Sale items and final sale purchases
- Gift cards
- Items that have been worn, washed, or altered
Buy with Prime Orders
If you purchased through Buy with Prime, initiate your return
from your order confirmation email by selecting
View Order → Return. You can also email contact@kreprime.com
for assistance.
EU Customers
If your order is shipped to the European Union, you have the
right to cancel or return your order within 14 days of receipt
for any reason, provided the item is unworn and in original
condition with tags and packaging.
Our Promise
We want shopping with KRE PRIME to feel easy and worry-free.
That's why we offer free domestic returns, transparent policies,
and support throughout the return process.
Questions? We're always here to help.
📧 contact@kreprime.com
🌐 kreprime.com
Move on your terms.